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SNAP Girls & Parents Group

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Youth & Family Support Worker

Job Title: Youth & Family Support WorkerJob Type: : Full-time 35 hrs./week PayScale: $25.00- $28.00  per hourBenefits: 3 weeks’ vacation, extended health benefits and Group RRSP Reports to: Community Services & Operations Director Department: Community DevelopmentApplication Deadline: Applications will be accepted until the position is filled. Job Summary: The Youth & Family Support Worker plays a key role in advancing community safety, early intervention and family wellbeing within the Britannia Woods catchment area. Grounded in a family centered and strength-based approach, this role provides culturally responsive outreach, youth mentorship, system navigation, and early non-crisis intervention support. The position centers youth voices while strengthening families through culturally responsive, trauma-informed, and anti-oppressive practices, while actively addressing barriers related to poverty, systemic discrimination and social exclusion. Working directly with children and youth ages 6-18 and their families, The Youth and Family Support Worker deliver mentorship advocacy, group facilitation, advocacy and coordinated support that reduce risk factors and build protective factors to promote long term community wellbeing and resilience. KEY RESPONSIBILITIES  1. Direct Youth & Family Support Build trusting relationships with children, youth and families in community-based settings (schools, programs, community spaces and homes as appropriate). Conduct strength-based assessments to identify needs and emerging risks. Develop collaborative support plans with youth and families. Provide early and non-crisis intervention support and coordinate referrals. Support families in navigating education, health, and social services. Offer mentorship, advocacy and wraparound support to address barriers related to education, mental health, housing stability and social inclusion. Provide internal referrals and coordinate external referrals to appropriate resources. 2. Group Facilitation and Youth Engagement Plan and facilitate structured age-appropriate programming for youth ages 6-18 Lead and support youth groups including Youth Connect (Junior and Senior), Beyond the Bell, Sister2Sister and Brilliant Voices Facilitate parent engagement and learning spaces Integrate social emotional learning, leadership development and skills building into programming Promote youth voices and community participation 3. Systems Navigation & Collaboration Support families in navigating education, health, mental health, and social service systems. Liaise and collaborate with schools, community agencies, and City partners. Participate in cross-sector meetings and networks as required. Represent BWCS in community tables, initiatives and outreach events. 4. Program Operations & Administration Develop and implement structured weekly and monthly program plans Ensure programs operate safely, consistently and align with best practices in youth development and follow municipal and provincial health and safety standards Maintain a safe, inclusive, and culturally affirming program environment. Support and provide guidance to program coordinators and assistants. Manage program supplies and purchases Maintain accurate documentation and program data Assist with outreach, registration processes, attendance tracking and reporting requirements Ability to organize, coordinate, and liaise effectively in the planning and execution of structured sports programs, leagues, and tournaments. (i.e. basketball, soccer, etc.) Coordinate operational logistics, including equipment inventory management, uniform distribution, and facility reservations for practices, games, and special events SKILLS, KNOWLEDGE ABILITIES Knowledge and experience working with racialized children and adolescents who experience issues of poverty, discrimination, issues in the education system and face other societal barriers. Excellent interpersonal communication, de-escalation skills and documentation skills Ability to balance direct service, group facilitation, and administrative responsibilities. Strong organizational and time management skills in a fast-paced environment. Knowledge of community, social service agencies, and mental health services in Ottawa. Experience with developing and facilitating groups in a community-based setting Strong written and verbal communication skills. Ability to work independently and as part of a team in a fast-paced environment. Work flexible hours including a minimum of 3 evenings per week and occasional weekends.   Education/Qualifications Bachelor or Diploma of Social Services, Social Work, Child, and Youth Practitioner or in related areas of study. Minimum 2-3 years’ experience working with disadvantaged, vulnerable or at-risk clients in a community setting. Experience working with individuals experiencing behavioral, emotional, or mental health challenges is an asset. Knowledge of, or lived experience within Black, Indigenous, and other racialized communities in Ottawa. Bilingualism (English and French) required. Additional languages such as Arabic, Lingala, Creole, or other languages commonly spoken among Black communities in Ottawa are considered assets. Knowledge of Principals of Healthy Child Development Principles and best practices in After -school programming – HIGH FIVE Proficiency in Microsoft Office and virtual platforms. Standard First Aid and CPR-C certification WHAT WE OFFER BWCS is a vibrant workplace offering opportunities for professional growth and development in a supportive environment. As part of our team, you will make a meaningful difference in the lives of children and families, helping them access vital resources and achieve positive outcomes. If you are committed to equity, innovation, and culturally responsive care, we invite you to join our mission to create healthier, more resilient communities. APPLICATION PROCESS We are an equal opportunity employer and encourage all interested candidates to submit a detailed resume and cover letter by email to careers@britanniawoods.com. We thank all applicants for their interest; however, only those selected for an interview will be contacted. If you require accessibility accommodation during this process, please email careers@britanniawoods.com and we will work with you to ensure your needs are met.

FAMILY & CHILD WORKER (BILINGUAL)

Reports to: Program ManagerJob Type: Full-time (35 hours per week) PayScale: $30.00–$34.00Location: OttawaApplication Deadline: Applications will be accepted until the position is filled.# of Positions: 1 ABOUT YOU You are a compassionate and resourceful individual dedicated to supporting racialized children, individuals and families in overcoming barriers and building resilience. You believe in the power of evidence-based, culturally responsive interventions, and are committed to fostering a supportive environment where racialized children, individuals and families can thrive and feel safe. Systems knowledge, empathy, safety and a collaborative spirit should be the hallmarks of your approach, as you support racialized families, individuals and children navigate their unique journeys toward positive change. ABOUT THE ROLE The Child & Family Worker plays a key role in supporting children, individuals, and families through BWCS’s Mental Health & Wellness programs. In this role, you will provide assessments, emotional and behavioural support, case management, counselling, advocacy, and group facilitation. You will work with families to identify strengths, clarify needs, build goals, and explore pathways toward improved emotional wellness, stability, and connectedness. Your work will include supporting clients experiencing social, emotional, behavioural, or systemic challenges, and helping them navigate community, school, health, and social service systems. You will provide culturally responsive, trauma-informed support that promotes safety, empowerment, and positive change. You will adapt your approach to meet clients where they are and ensure services are accessible, affirming, and responsive to the unique needs of Black and racialized families. ABOUT WHO WE SUPPORT Britannia Woods Community Services (BWCS) is dedicated to ensuring that residents in the city of Ottawa, in the Britannia Woods neighborhood, and surrounding areas have access to the mental health & wellness, social, educational, food security, and recreational supports necessary for optimal well-being. ABOUT DIVERSITY AT BWCS At BWCS, we actively cultivate an inclusive and equitable environment where diversity thrives. Our services and staff reflect the varied cultures, languages, and lived experiences of our community. We are committed to ensuring that every individual and family receives informed, sensitive, safe, respectful, and timely support, and that all members of our team feel valued and empowered. KEY RESPONSIBILITIES Assesses and identify children, individuals and their family strengths and needs, according to program goals. Construct support maps and explore goals in conjunction with family/individual/children needs. Provide case management and resource navigation support for families, individuals, and children. Provide group facilitation and programming support for families, individuals, and children. Provide crisis counselling and mediation support to families, individuals, and children. Act as an advocate within academic & child welfare systems. Support clients in navigating societal social systems / health systems. Provide mentorship/sponsorship support. Follow program guidelines regarding confidentiality, case notes, reports, record keeping etc. Carries out discharge planning and service evaluation with families, individuals and children. Actively participates and makes use of ongoing clinical supervision. Work flexible hours to meet the needs of clients — including some evenings. Liaise, consult, and collaborate with community stakeholders and make appropriate use of community resources. Implement SNAP therapeutic model guided by CBT framework and incorporate additional therapeutic modalities as required. Assumes other responsibilities as assigned from Mental Health & Counselling Director. QUALIFICATIONS Bachelor of Social Work (BSW), Social Service worker or a degree in counselling or other related social sciences. Must be a member in good standing with a regulated professional college (i.e., CRPO, OCSWSSW). Knowledge and experience working with Black and racialized families, individuals, and children. Knowledge and experience working with families, individuals and children who coexist with hardships related to poverty, discrimination, and other societal inequities. A minimum of 2–3 years’ professional experience working with Black and racialized families, individuals and children with concerns related to mental health and other emotional/behavioral concerns. Lived experience of Black/other racialized communities in Ottawa is an asset. Experience with developing and facilitating group programming focusing on mental and emotional health and other emotional/behavioral barriers. Excellent interpersonal skills; strong oral and documentation skills. Bilingualism is an asset (English, French, Somali, Arabic, etc.). Strong computer proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and other databases. A valid driver’s license and access to a vehicle is mandatory. WHAT WE OFFER BWCS is a vibrant workplace offering opportunities for professional growth and development in a supportive environment. As part of our team, you will make a meaningful difference in the lives of children and families, helping them access vital resources and achieve positive outcomes. If you are committed to equity, innovation, and culturally responsive care, we invite you to join our mission to create healthier, more resilient communities. APPLICATION PROCESS We are an equal opportunity employer and encourage all interested candidates to submit a detailed resume and cover letter by email to careers@britanniawoods.com. We thank all applicants for their interest; however, only those selected for an interview will be contacted. If you require accessibility accommodation during this process, please email careers@britanniawoods.com and we will work with you to ensure your needs are met.

CHILD & YOUTH PROGRAM WORKER – BEYOND THE BELL

Reports to: Director of Community Service and Operations Job Type: Part-time (12 hours per week) PayScale: $18.00 – $20.00/hour Location: OttawaApplication Deadline: October 3, 2025 # of Positions: 1 ABOUT YOU: You are compassionate, resourceful and deeply committed to supporting racialized children, youth and families in building resilience and overcoming barriers. You thrive in creating safe, inclusive spaces where youth feel seen, supported and empowered. Your approach blends empathy, cultural awareness and collaboration with a focus on education, wellness and community connection. ABOUT THE ROLE: The Child and Youth Program Worker will support and deliver programming across three key streams: Senior Youth (age 13-18 years): mentorship, leadership and community engagement. Beyond the Bell (6-12 years): After- school programming that fosters literacy, creativity and wellness Sports and Recreation: Youth – focused physical activity, with a strong emphasis on basketball This position is built on three core pillars: Education Wellness Social And Emotional Wellness Cultural Wellness This rile requires flexibility, creativity and a genuine ability to connect with youth and families from diverse backgrounds. ABOUT WHO WE SUPPORT: Britannia Woods Community Services (BWCS) serves the Britannia Woods neighbourhood and surrounding Ottawa communities. Our programs ensure access to mental health & wellness support, educational opportunities, food security, recreation and community engagement, building stronger, healthier futures for families and youth ABOUT DIVERSITY AT BWCS: At BWCS, we actively cultivate an inclusive and equitable environment where diversity thrives. Our services and staff reflect the varied cultures, languages, and lived experiences of our community. We are committed to ensuring that every individual and family receives informed, sensitive, safe, respectful, and timely support, and that all members of our team feel valued and empowered. KEY RESPONSIBILITIES YOUTH ENGAGEMENT AND SUPPORT Build strong, trusting relationships with youth to identify needs and support growth Provide mentorship, guidance and advocacy for youth facing personal or social challenges Encourage positive behaviours, life skills and social-emotional development   PROGRAM DEVELOPMENT AND DELIVERY Support planning and facilitation of Beyond the Bell, youth and recreation programming Deliver engaging workshops, events and sports/recreation activities Ensure culturally relevant programming responsive to participant needs Monitor safety of activity spaces, equipment and practices Gather youth feedback to improve program quality and effectiveness Maintain clear communication with youth, parents/guardians and community partners.   ADMINISTRATION Perform administrative duties related to the program such as flyers, outreach, registration, attendance list and tracking attendance daily. Maintain accurate records of youth interactions, program attendance, and outcomes.   COMMUNITY AND PARTNERSHIP ENGAGEMENT Advocate for youth needs and represent BWCS at meetings and events Build collaborations that strengthen opportunities for youth and families   SKILLS AND QUALIFICATIONS Minimum of two- year experience working with youth 6- 18 years in a community setting. Strong understanding of child /youth development, trauma informed practices and culturally responsive approaches Experience facilitating sports and recreation programs Strong communication and interpersonal skills, ability to engage diverse youth populations. Problem-solving skills, with the ability to respond effectively in crisis/ emergency situations Proficiency in MS Office Bilingual (English /French) required Preference for male-identifying candidates to support representation and role modeling for youth. Current Standard First Aid & CPR Level C (or wellness to obtain) Enrolled in or completed post- secondary education in Child & Youth Care, Social Sciences or related field. WORKING CONDITIONS Environment: Work is primarily performed indoors & outdoors, Regular interaction with children, youth and families Flexibility to work evenings and weekends as program needs require. BWCS is a vibrant workplace, offering opportunities for professional growth and development in asupportive environment. As part of our team, you will make a meaningful difference in the lives of childrenand families through the SNAP Program, helping them access vital resources and achieve positive outcomes.If you are committed to equity, innovation, and culturally responsive care, we invite you to join our missionto create healthier, more resilient communities. We are an equal opportunity employer and encourage all interested candidates to submit a detailed resumeand cover letter by email to careers@britanniawoods.com. We thank all applicants for their interest in thisposition; however, only those selected for an interview will be contacted. Britannia Woods Community Services respects employment equity and values diversity and inclusion. If yourequire accessibility accommodation during this process, please let us know by email tocareers@britanniawoods.com and we will work with you to make sure your needs are met.

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